Introduction

In this agreement the following definitions apply: 

“We”, “Us”, “team” refers to Mary Insana, or any operator working on behalf of us (trading as My Tidy World); “Customer”, “Client”, “You” refers to the person, firm or corporate body to whom the organising services are supplied by Us; “Task”, “Activity” means the provision of organising services to the Customer.

Covid-19 Protection

To keep our clients and team safe we fill a Return to Work Form at the moment we begin the in-home session. We wear face masks and gloves to ensure there is no spread of Covid-19. Clients are required to fill the form at the beginning of the session and wear a mask during the process. Source: https://www.hsa.ie/eng/topics/covid-19/return_to_work_safely_templates_and_checklists/return_to_work_safely_templates_and_checklists.html

Our Services and Obligations

Free Consultation

We offer a free 30 minutes consultation that can be by video call or in person in order to get us to know each other and discuss your organising needs.

Organising and Decluttering in-home session

We are an Organisation and Decluttering company and will use reasonable endeavours to perform Task as agreed with You such a guide through the process of declutter, sort out, store and organise items in a designated area in your house or office; personal shopping and errand running related to the Task; research any information related to decoration, home improvement, DIY, storage suppliers in Galway City or online. 

Decluttering and Organising do not include the service of cleaning. Domestic and Commercial Cleaning Service is also provided by us upon request. Please note the ‘T&Cs for Cleaning Services’ document relevant to these services. 

Our services do not include the organizational materials you may want or need. If you ask us to purchase requested items, applicable charges will be assessed based on time spent and cost of goods. We take your budget and goal into consideration.

Virtual Organising

With virtual organising, we will work together in a collaborative online video call to organise any space in your home. We will discuss problem areas and what you hope to achieve. The virtual organising session includes:

• First session: 1 hour to discuss the area, organising tips and encouragement.
• An email with a plan of action based on your priorities.
• A shopping list of product suggestions and recommended resources.
• Second session: 45 minutes. I will provide strategies to help you set a system in place.
• Third session: 45 minutes. A follow-up session to ensure all your goals were achieved. 

Virtual Organising Service will work if you:

• Are committed and motivated to reach your goals.
• Are good at working on your own, but you need some ideas and expert advice.
• Don’t have time for an in-person organising & decluttering session.

Your Obligations

By placing an order either over the phone, fax, email or website, the customer has entered verbal or written agreement, and is bound to My Tidy World’s Terms and Conditions.

Payment

Virtual Organising

Payment is accepted via bank transfer in advance of the session.  

In-home Organising & Decluttering Session

We will invoice the customer upon completion of each session and payment is due on the date of the invoice.

Payment can be made in cash or bank transfer.

We reserve the right to suspend any further session of service if any payments are missing.

The customer understands that any ‘late payments’ may be subject to additional charges.

Emails

We will use reasonable precautions to ensure that our email system and documentation which is sent to or accessible by you is free from viruses but we cannot guarantee that it will be completely free of viruses. We recommend that you maintain up to date virus protection software in your computer. You accept that we will not be responsible for any loss, cost, expense or damage which you may suffer as a result of a virus received from our links, emails system or electronic documentation. 

Privacy

Please see the privacy policy link for clarification.

Cancellation and rescheduling 

We require 48 hours’ notice to cancel a booked session, before work commences. If less than 48 hours’ notice is given we reserve the right to charge you a cancellation fee of 50% of our charges for the Task. 

Where we have already commenced the Task, and you wish to cancel, you will not be entitled to any refund and will charge you for any work we have done up to the time we received your notice of cancellation at our current hourly rate, and any money paid by us to obtain goods for you. 

If for any reason You need to reschedule a booked session, we require 48 hours’ notice. We can re-book the session as your convenience.

Advice

We may offer advice and guidance as part of the service and it will be always given in good faith. However the responsibility for implementing this advice remains with the client. We can not accept responsibility for any negative consequences for actions taken by the client on the basis of that advice.

Limits of work

Removal of items

We are not licensed to dispose or refuse. Removing items from your premises is your responsibility. We do not bring bags to charity, but we are more than happy to help you packing donations items during the session. 

Valuation of goods

We are not qualified to advise on valuation of items if you want to sell it.

Handling goods

Our team is not allowed to lift or move large or heavy items. If there are heavy items to move we will need to discuss getting help.

General

Questions? 

If you need to contact us about our Organising and Decluttering or Cleaning Services, simply get in touch 

Call: 0830674138
Email: hello@mytidyworld.com